We're looking for a motivated, well-organised tech-savvy individual to join our growth team.
We’re a well-established and fast-growing FinTech startup based in the Isle of Man. Our technology powers card payment acceptance for thousands of customers across the UK, handling millions of payment transactions.
As Partnership Administrator, you’ll be responsible for administering an important promotional partnership between our business and a third party organisation. You will be interacting closely with sole traders across the UK, speaking to a wide range of people on the phone each day.
Your role will incorporate both hands-on tasks (for example, proactively contacting applicants to help with their applications) and higher-level project work such as analysis of marketing funnels and identifying bottlenecks.
You’ll need to take an intelligent approach to understanding issues that occur, and will develop the ability to resolve them professionally and accurately in a timely manner.
This role would suit recent graduates, and confident school leavers, as well as those with more experience. Those with an interest in gaining experience in sales and marketing would be particularly well-suited to this position.
Responsibilities and Duties
You will be working as part of our small growth team, and working closely with colleagues in the customer support team. You will be expected to take personal responsibility for organising your day-to-day work, in order to achieve some clear specific goals.
Your main duties will be in the following areas:
Application Management
Contact applicants to assist with application completion - mostly by phone
Make outbound calls, including to individuals who may not be expecting contact
Guide applicants through the process, with friendly patience and persistence
Follow up on incomplete applications to improve conversion rates
You will need good working knowledge of both iOS and Android mobile operating systems, and the ability to help customers to download, install and set up mobile apps, including users who are less technically proficient
Marketing and Communication
Utilise marketing automation tools like Customer.io to improve outreach processes
Craft and send targeted communications to applicants and partners
Analyse and optimise the application funnel to improve efficiency and success rates
Identify bottlenecks in the application process and propose solutions
Implement improvements to streamline the applicant journey
Partner Relationship Management
Work closely with our partner organisation to ensure a mutually beneficial relationship
Regularly communicate with the partner to address any concerns or opportunities
Collaborate on initiatives to improve the partnership and its outcomes
Product Knowledge
Develop and maintain a comprehensive understanding of our services
Effectively communicate the benefits of our services to applicants and partners
Stay updated on any changes or improvements to our offerings
Reporting and Analysis
Track key performance indicators related to the application process and partnership
Prepare regular reports on application success rates and other relevant metrics
Provide insights and recommendations based on data analysis
Tools
You will work with a variety of tools including:
Slack
Google Workspace (Docs, Sheets)
Aircall
Customer.io
Process Street
Missive
Requirements
You must have a proven ability to communicate clearly (both written and oral communication), treating customers with respect and demonstrating understanding of their issues.
You should be a well-organised person who can confidently plan and execute a to-do list while juggling competing priorities, including managing a busy inbox.
You should also be able to demonstrate your commitment to developing your skills - a great attitude and growth mindset are important.
Essential
Excellent communication skills, especially over the phone
Proficiency with technology, including mobile apps and basic office software
Self-motivation and ability to work independently
Positive attitude and willingness to learn new skills and processes
Confidence in making outbound calls and handling unexpected conversations
Strong attention to detail and process-oriented mindset
Ability to multitask and manage time effectively
Desirable but not essential
Familiarity with marketing funnels and customer journey concepts
Experience with CRM or marketing automation tools (e.g., Customer.io)
Previous experience in a customer-facing role e.g. Customer Support Representative
Knowledge of the sole trader or small business landscape in the UK
Basic data analysis skills
Location, Remote Work and Relocating
You will be primarily based at our office in the Isle of Man (Euromanx House, Freeport). This is not a remote position and it is generally not possible to work from home.
We may be able to provide support to candidates who are relocating to the Isle of Man (see locate.im for more information) - please note that we receive a large number of speculative applications which are not suitable; if you are looking to relocate to the Island, please explain your circumstances clearly in your application.
Salary and Benefits
Compensation range from £23,000 - £28,000 depending on your experience level. Perks include:
Generous holiday allowance (25 days plus bank holidays)
Flexible hours
Relocation support
Modern computer equipment and peripherals
Equality and inclusion
In building our team, we strive to be a diverse and inclusive place to work. We are committed to equal opportunity and we strongly encourage applications from under-represented groups.