CCS Group

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Partnership Administrator

  • Sales & Marketing
  • Full-time
  • Ballasalla, IM
  • 23K - 28K GBP a year

We're looking for a motivated, well-organised tech-savvy individual to join our growth team.

We’re a well-established and fast-growing FinTech startup based in the Isle of Man. Our technology powers card payment acceptance for thousands of customers across the UK, handling millions of payment transactions.

As Partnership Administrator, you’ll be responsible for administering an important promotional partnership between our business and a third party organisation. You will be interacting closely with sole traders across the UK, speaking to a wide range of people on the phone each day.

Your role will incorporate both hands-on tasks (for example, proactively contacting applicants to help with their applications) and higher-level project work such as analysis of marketing funnels and identifying bottlenecks.

You’ll need to take an intelligent approach to understanding issues that occur, and will develop the ability to resolve them professionally and accurately in a timely manner.

This role would suit recent graduates, and confident school leavers, as well as those with more experience. Those with an interest in gaining experience in sales and marketing would be particularly well-suited to this position.

Responsibilities and Duties

You will be working as part of our small growth team, and working closely with colleagues in the customer support team. You will be expected to take personal responsibility for organising your day-to-day work, in order to achieve some clear specific goals.

Your main duties will be in the following areas:

Application Management

  • Contact applicants to assist with application completion - mostly by phone

  • Make outbound calls, including to individuals who may not be expecting contact

  • Guide applicants through the process, with friendly patience and persistence

  • Follow up on incomplete applications to improve conversion rates

  • You will need good working knowledge of both iOS and Android mobile operating systems, and the ability to help customers to download, install and set up mobile apps, including users who are less technically proficient

Marketing and Communication

  • Utilise marketing automation tools like Customer.io to improve outreach processes

  • Craft and send targeted communications to applicants and partners

  • Analyse and optimise the application funnel to improve efficiency and success rates

  • Identify bottlenecks in the application process and propose solutions

  • Implement improvements to streamline the applicant journey

Partner Relationship Management

  • Work closely with our partner organisation to ensure a mutually beneficial relationship

  • Regularly communicate with the partner to address any concerns or opportunities

  • Collaborate on initiatives to improve the partnership and its outcomes

Product Knowledge

  • Develop and maintain a comprehensive understanding of our services

  • Effectively communicate the benefits of our services to applicants and partners

  • Stay updated on any changes or improvements to our offerings

Reporting and Analysis

  • Track key performance indicators related to the application process and partnership

  • Prepare regular reports on application success rates and other relevant metrics

  • Provide insights and recommendations based on data analysis

Tools

You will work with a variety of tools including:

  • Slack

  • Google Workspace (Docs, Sheets)

  • Aircall

  • Customer.io

  • Process Street

  • Missive

Requirements

You must have a proven ability to communicate clearly (both written and oral communication), treating customers with respect and demonstrating understanding of their issues.

You should be a well-organised person who can confidently plan and execute a to-do list while juggling competing priorities, including managing a busy inbox.

You should also be able to demonstrate your commitment to developing your skills - a great attitude and growth mindset are important.

Essential

  • Excellent communication skills, especially over the phone

  • Proficiency with technology, including mobile apps and basic office software

  • Self-motivation and ability to work independently

  • Positive attitude and willingness to learn new skills and processes

  • Confidence in making outbound calls and handling unexpected conversations

  • Strong attention to detail and process-oriented mindset

  • Ability to multitask and manage time effectively

Desirable but not essential

  • Familiarity with marketing funnels and customer journey concepts

  • Experience with CRM or marketing automation tools (e.g., Customer.io)

  • Previous experience in a customer-facing role e.g. Customer Support Representative

  • Knowledge of the sole trader or small business landscape in the UK

  • Basic data analysis skills

Location, Remote Work and Relocating

You will be primarily based at our office in the Isle of Man (Euromanx House, Freeport). This is not a remote position and it is generally not possible to work from home.

We may be able to provide support to candidates who are relocating to the Isle of Man (see locate.im for more information) - please note that we receive a large number of speculative applications which are not suitable; if you are looking to relocate to the Island, please explain your circumstances clearly in your application.

Salary and Benefits

Compensation range from £23,000 - £28,000 depending on your experience level. Perks include:

  • Generous holiday allowance (25 days plus bank holidays)

  • Flexible hours

  • Relocation support

  • Cycle to work scheme

  • Modern computer equipment and peripherals

Equality and inclusion

In building our team, we strive to be a diverse and inclusive place to work. We are committed to equal opportunity and we strongly encourage applications from under-represented groups.

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